We try our best to answer our most common inquiries and create a transparent and knowledgeable shopping experience with our small handmade business. This information is to inform you prior to and after shopping with us.
GENERAL STORE INFORMATION
If this page does not answer your questions, please feel free to email us anytime at email@example.com or firstname.lastname@example.org
Our products are not currently sold in mass retail stores.
We try our best to restock weekly, unless an item is completely sold out. Please sign up restock notifications on the product page of the item you would like to purchase. We also share updates on all our social media pages.
Discount codes cannot be retroactively applied, they must be entered at checkout. We do not have the ability to apply a coupon code to a past order. Promo codes and vouchers cannot be combined, one coupon code per order.
We believe it is best to give you carrier contact details for following up on your package. Please remember, that once your order leaves our warehouse, the carrier becomes fully responsible for delivery. We are not responsible for any issues arising from any other party once your order has successfully delivered to the carrier. This includes damaged, delayed, lost or stolen shipments. Contacting USPS directly will save you time and frustration when tracking your package. We will be unable to assist you until your order is delivered or all delivery issues are resolved with USPS.
USPS: 1(800) 275-8777
We strongly recommend upgrading your shipping to USPS Priority Shipping where possible. We also recommend Route Insurance which is a 3rd party service offering insurance to the above challenges starting at just $.98 cents. This option is available at checkout.
- After you complete checkout, your order goes into our processing queue
- Our processing time can take up to 7 business days. There is no way to rush this process. All orders are subject to this timeframe
- We do not offer faster processing times or rush shipments. All orders will ship via the processing times provided above. If you select Priority Mail, Overnight, Express, etc. this will not speed up your processing time. Your shipping selection at checkout will not change your processing time nor will it be rushed
- Once your package has dispatched (after processing), it ships at the "speed" you purchased at checkout. Please refer to the USPS website to for more information on delivery times they guarantee and insure
- Please visit the USPS website for more information on shipping timelines or delays they may be experiencing. We wish we did, but we do not control this step
- We do encourage both Priority Shipping if possible as well as Route Insurance as we are unable to be held responsible for damaged, delayed, lost or stolen shipments as stated on the terms and condition on the site
Please allow up to 7 days for your tracking number to update. We do not control this step. We drop off or arrange a pick up for every package. Often, USPS does not scan packages as "received", "in transit", "picked up" at the time the packages are received, in transit, or picked up. Often times, tracking information will not update for days and suddenly will be "in transit" or "out for delivery". Please understand, we do not control this step.
We understand you are excited to receive your package, and may not have experienced USPS delays, but they are still occurring. Please contact us at email@example.com if your tracking does not update within 7 days after receiving your tracking number.
T-shirts ship out separately from nail polish within 3-5 business days. You will receive a separate tracking number.
- We encourage you to contact USPS to find out your options. They may advise you to contact us, however, please understand that we are not responsible for any actions taken on their behalf such as damaged, delayed, lost or stolen packages
- We strongly encourage the purchase of Route Insurance which is offered by a 3rd party at checkout and starts at $0.98 cents. We are not responsible for re-shipping costs if the package is returned to us due to a failed delivery attempt by the courier or you are unable or refuse to accept the package
No problem! We are happy to help! Please email firstname.lastname@example.org with your order number and issue. Please note this does not apply to lost, damaged, or stolen items in transit. Please contact USPS or follow the instructions provided via email if you purchased Route Shipping Insurance.
- Please notify us within 3 business days of your order’s delivery date of any issues by providing a photo or video of all that was shipped to include packing materials and products. Without these items, we may be unable to assist.
- Please note that we are not responsible for items damaged in transit. You are encouraged to raise your issue with your courier or consider purchasing Route Insurance which is offered by a 3rd party at checkout and starts at $0.98 cents. This service does insure against lost, stolen, and damaged packages.
Yes we do! Please ensure your address is correct.
- Import duties, taxes, and charges are not included in the item price or postage cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying
- We please ask that international customers wait at least 7-21 business days for packages to arrive after receiving a shipping notification. Please be sure to contact your country's local post office to help locate your package
- All sales are final. Due to the nature of nail polish, we cannot accept returns for sanitary reasons
- Returns will not be accepted for any reason. Forced returns are not acceptable and you will be invoiced for the cost to return the product to you
- All our polishes are handmade and the quality, as stated on the bottle, lasts for 24 months after the original purchase by the original owner. Products must be purchased directly from OOO Polish or from one of our authorized retailers to qualify for our quality guarantee. While most of our formulas will last for many years past their stated shelf life, this is a handmade product and the colors may fade or change over time and the product may dry up or thicken over time
Due to our fulfillment process and to not slow it down, we cannot make any changes to orders. Please ensure your order selections and address are correct before placing your order.
We do not refund shipping on multiple orders. We ship each order separately as combining orders slows down our shipping process.
You may cancel your order within 24 hours after checkout. After this time, your order has been added to processing queue and cannot be canceled.
Order confirmations are automatically sent after placing your order. Most likely, it is in your spam folder or you may have mistakenly made an error in your email address. Please contact us at email@example.com if this has occurred.
Click on "Forgot Password" on your account page. Follow the steps provided.