•The First & Only Line For Women of Color• 65+ Toxic/Cruelty-Free Hand Created Colors!
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FAQs

About My Products

Do you ship worldwide? 

Of course! I love my international customers! Be sure to verify your shipping address before you order!

OOO Polish Tees?

OOO POLISH TEES SHIP WITHIN 2-7 BUSINESS DAYS.
TEES ARE SHIPPED SEPARATELY FROM POLISH.
YOU WILL RECEIVE A TRACKING NUMBER ONCE SHIPPED AND SHOULD ARRIVE TO YOU IN:
3-5 BUSINESS DAYS USA
5-10 BUSINESS DAYS TO CANADA
10-20 BUSINESS DAYS WORLDWIDE

 

OOO POLISH TEES POLICY:

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. Follow return instructions included in your packing slip.

We do not refund orders for buyer’s remorse and/or size exchanges. All tees are true to size as noted in descriptions.

For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Email orders@ooopolish.com with your order number.

Orders that show DELIVERED cannot be refunded or replaced for free. If the order is returned due to an incorrect address entered you are responsible for reshipment fees ($5.25). 

Please verify your shipping address and file a claim with USPS.  

How long does the sample size (7.5ml) last?

The smaller sample or kids size bottles will provide about 4-5 applications depending on use and application on adult hands or kids hands. 

What does made for women of color mean? And why?

It's all explained here! 

https://www.ooopolish.com/pages/made-for-women-of-color

What is indie nail polish?

"The first type is created by a small business that hand-creates, and hand pours their brand into bottles and then sells it on their own website, through etsy or other sites. That is in my eyes a true indie brand of nail polish. The second type is the colors, or ideas for colors are created by one person but poured into bottles by someone else, like the company that had created the custom color idea for the business. They are still a indie brand type because they are small and not mainstream like one you would find all over the place. These are also sold off their own website and off other online shops, etc." via overallbeauty.com

Which type is OOO Polish?

I am the first type! I design, create, package, and distribute all OOO lacquers and colors. I am in-house mixing and creating unique colors that bring out the beautiful shades of women of color. As stated before, OOO lacquers look beautiful on ANY skintone.

What is your vegan / cruelty free policy?

OOO Polish absolutely does not test our products on animals nor do we purchase materials from suppliers that do nor do we use products made from animal parts. 

What is handcrafted or handmade?

I believe OOO Polish is unique in that I create and craft all colors in my collections. Which means I am NOT purchasing unlabeled polish colors and putting my labels on them. I am mixing, creating, and fulfilling orders on my own. I believe as an indie brand it is important to test each bottle, and that also negates the notion that homemade or handcrafted items are of less quality. As the growing trend arises in purchasing from individuals and small businesses rather than mass produced products, you will find most products made by individuals or small businesses are actually better quality than the mass produced and sometimes toxic brands on the market.

Are your nail lacquers safe for children?

Yes! All of our nail lacquers are safe for children. Of course, no polish should be eaten. But! You can be sure there are NO cancer causing chemicals in our lacquers AND free of the popular substitute TPHP, which also is unsafe.

Are your nail polishes free of cancer causing chemicals?

Yes! All polishes nail polishes are 8-free! They DO NOT contain Toluene, Formaldehyde, Dibutyl Phthalate (DBP), Formaldehyde Resin, Campor, and TPHP, Ethyl Tosylamide, and Xylene.

What does 8-Free mean?

Firstly, OOO Polish is not gel polish. No UV light is required.

8-Free means that our nail polishes do not contain Toluene, Dibutyl Phthalate, Formaldehyde, Formaldehyde Resin, Camphor, TPHP, Ethyl Tosylamide, and Xylene.These 8 ingredients were previously used in most nail polish formulations until recent studies found them to be potentially harmful or irritable to humans.

While these chemicals aren't illegal to use in nail polish (some state laws require special labeling if used), most large brands have already moved to 3-Free formulas, but we went a further step ensuring the safest products are used.

Do handmade polishes last just as long as the popular brands?

Of course! Because I have extensive quality control standards that involve ingredient testing and verifying the safest products on the market, I know I am using ingredients that are better than the popular brands and safer. Because my products are handmade by myself, I have the ability to test every bottle to ensure its safety and flawless application. You can guarantee your polish will last just as long or even longer (with our OOO Essentials Package) to ensure a durable finish. Expect at least 10-14 days of wear, depending on user.

Tips:

  • Be sure to clean and trim cuticles regularly
  • Make sure no oils or residues on nails prior to application
  • Use a base coat and top coat
  • Apply 2 thick coats of nail polish or 3 thin coats for best results

 

Do you ever have sales?

Yes, often! Be sure to follow us on Instagram and Facebook for sales and new product announcements!

Do you offer wholesale pricing?

Yes I do! Please contact me at wholesale@ooopolish.com. 

What payment methods do you accept?

Credit / Debit Cards

We accept all major credit cards including Visa, MasterCard, American Express, and Discover, and PayPal!

ORDERS

Standard Orders

All polishes are hand blended by owner. Orders typically take 4-5 business days to process and ship (excluding weekends and holidays). When new collections /sales are released, due to high volumes of orders, it may take up to 5-7 business days to process and ship your order.

Shipping Methods

All orders are shipped by USPS, FedEx , or UPS with tracking.

Delivery Time

According to the USPS website, domestic packages typically take between two to three business days to be delivered.

As of right now, international shipping is available, however, we are unable to provide accurate estimates on delivery time. International customers typically receive their orders within 7 to 14 business days but some orders have taken as long as 20 BUSINESS DAYS.

Tracking numbers for international packages are provided, however, the tracking information provided by the USPS does not update after the parcel has left the United States. This means that the last update you will see about your package before you receive it will be that it has departed the United States. Unfortunately, we have no control over this and will not be able to provide you with any additional information about the whereabouts of your packages.

Longer delays are typically due to the receiving country's customs and import processes.

We kindly ask that all international customers wait at least 20 BUSINESS DAYS before contacting us regarding a missing package.

My nail polish arrived broken, what should I do?

We package orders thoroughly to ensure this doesn't happen but every now and then things happen. Although we're not technically responsible for the damage that occurs during transit, we'll be glad to replace your order for free! If this happened to you, please contact us above.

I never received my package, what should I do?

 Please contact us so that we can assist you in trying to track your package. Please note that we kindly ask international customers to wait at least 14 BUSINESS DAYS until contacting us about a missing package.

Sales Tax?

OOO Polish collects sales taxes for orders delivered to the State of Texas. We do not charge sales taxes on shipments to APO, FPO, and DPO addresses.

Do you offer refunds?

OOO Polish does not offer refunds, due to public safety concerns. If for some reason you are unhappy with your product, please use the contact us above. We will do our best to make you happy!

 

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